This policy explains how Pantry Tasman Laneway & Casino handles personal information through pantrytasman.com and direct dealings with the venue. Pantry Tasman is a Melbourne charcoal grill, craft taproom and physical offline real-money casino at 189 Lonsdale Street, Melbourne VIC 3000, Australia.
01 / Scope
This policy is for people who deal directly with Pantry Tasman. It applies if you visit pantrytasman.com, contact the venue, make or discuss a booking, attend an event, or otherwise provide personal information while dealing with us. That includes prospective diners, taproom visitors, casino visitors and people organising a group function. It explains how personal information may be handled; it does not set out every operational rule that may apply at the venue.
A form, booking process, event arrangement or regulatory interaction may include a more specific privacy notice where additional information is needed for that interaction. Any such notice applies to the relevant activity and should be read alongside this policy. It does not replace this policy unless it clearly says that it does.
02 / Collection
When you provide it, we may collect your name, email address, telephone number and other contact information needed to understand your request and respond to you. The information involved will depend on what you choose to share and the nature of your contact with the venue. We do not treat every visitor interaction as requiring the same information.
Information submitted in a table booking, casino-entry enquiry, group-function enquiry or general message may include details needed to respond and coordinate the request. For example, where you provide them, this may include a preferred date or time, group details and the content of your message. Providing an enquiry does not guarantee availability, a booking or entry.
Use of the website may generate technical information, such as pages viewed, browser or device information, IP-related information and cookie-related preferences, where those technologies are used. The information and purpose will depend on the relevant technology and your browser settings. Read our Cookie Policy for further information about cookie-related website activity.
Information may also arise when you email or phone the venue, speak with staff, or take part in a booking or event discussion. The details involved depend on the interaction and what is necessary to address it. You can contact us at [email protected] or +61 439 605 182.
03 / Use
We may use information to answer questions, respond to table booking requests, discuss casino entry or group-function enquiries, and communicate about the request you made. This use is connected to the details you provide and the conversation or arrangement you ask us to consider. A response from the venue is not a promise that a requested time, booking or entry will be available.
Information may be used to operate, maintain and improve pantrytasman.com, and to manage direct communications and venue-related interactions. What is used will depend on the information involved and the purpose of the interaction. This may include handling a message, keeping a relevant discussion organised, or understanding how the website functions for visitors, where applicable.
Information may be used or disclosed where reasonably necessary to meet applicable legal, regulatory, safety or compliance obligations, or to protect rights and safety. Pantry Tasman operates as a licensed venue under Victorian Gambling and Casino Control Commission (VGCCC) compliance. This statement describes the venue’s regulatory context; it does not list particular processes or guarantee a particular outcome in every situation.
04 / Disclosure
Information may be handled by suppliers or service providers where needed for their role. This can include providers that help the venue operate its website, communications or requested services. Where applicable, handling should be limited to the relevant service purpose. This policy does not name providers or assert particular contractual arrangements, because those details can vary according to the interaction.
Information may be disclosed if required or permitted by law, regulation or a lawful request, or where reasonably necessary to address safety, security or legal rights. The VGCCC compliance context relevant to the venue does not mean information will be disclosed in every situation. Any disclosure depends on the relevant facts, requirements and purpose.
06 / Your rights
The venue takes reasonable steps to protect personal information it holds from misuse, interference, loss and unauthorised access, modification or disclosure. Reasonable protection does not mean that any system or communication can be guaranteed completely risk-free. The steps appropriate to information will depend on its nature and the context in which it is handled.
Information may be kept for as long as reasonably needed for the purpose for which it was collected, or for legal, regulatory, operational or record-keeping reasons that apply. The appropriate period depends on the original interaction and relevant circumstances. This policy does not provide fixed retention timeframes or a general deletion guarantee.
You may contact the venue to ask for access to personal information held about you, or to request correction of information you believe is inaccurate, incomplete or out of date. Please provide enough information for us to understand the request and identify the relevant interaction. We may need to consider the nature and details of a request before responding; this policy does not promise a particular response time or outcome.
Email a privacy request07 / Contact
For a privacy question, access request, correction request or concern, contact Pantry Tasman using the details below. Email is the preferred written route for requests that need detail, as it helps identify the interaction you are asking about. You may also call or write to the venue at the listed address.
Entry Verification / 21+
Pantry Tasman operates an active physical offline real-money casino alongside our charcoal grill and taproom. In accordance with Victorian gaming licensing laws, all patrons must be at least 21 years of age to enter the venue or view gaming information.
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